Lokesh Kumar (TutorId:381567)-Home Tutor from Chira Chas, Bokaro Steel City

About Me

Extensive experience in executing full life-cycle development projects; ramping-up projects within time, budget & quality parameters, as per project management & best practice guidelines • Proficient in handling quality customer service operations, organising process strategies and building relationships with various groups. Managing customer centrix operations forwarding customer instructions to the concerned department and ensuring customer satisfaction by achieving delivery and service quality norms with minimum TAT. Maintaining the overall functioning of process, indentifying improvement areas and implementing adequate measured to maximise customer satisfaction level. • Managing customer centric operations and ensuring customer satisfaction by achieving delivery timeliness and service quality norms. Giving permission and demonstrations to customer on customer e-sales portals for online review of dispatch, accounts, LME trends, etc. Mappling clients' requirements and corodinating developing and implementing processes in line guidelines. Preparing MIS reports as SLA with a view to apprise management of the process operations and assist in critical decision-making process. • Assessing the customer feedback, evaluating areas of improvements and providing critical feedback to the associates on improvements and achieving higher customer satisfaction matrices.Handling day to day search engine marketing(SEM) activites including campaign planning implementation budget management, performanace review, and optimization of paid search campaigns. • Interfacting with clients for understnding their requirements and cultivating relations with them for customer retention and securing repeat business. Leading, mentoring and monitoring the performanace of the team members to ensure efficiency in process operations and meeting of individual and group targets. Partnering with development leads to identify opportunities for better collaboration and process improvements. • Sales and Marketing, Business development and Client Relationship Management as well as software developmenet.Forecasting and planning monthly and quaterly sales targets and executing them in a given time frame. Analysing latest marketing trends and tracking competitors' activities and providing valuable inputs for fine tuning sales and marketing strategies; initiating market development efforts. Executing the long term bussiness directions of the area to ensure maximum profitibility in line with organisational objectives.

Categories

Class 6 to 10

Courses

All levels

Subjects

Computer Science

Hourly Price

Rs 200

Tutoring Mode

At Student's Home : Yes

At Tutor's Home : No

At Institute : No

Online Tuition : Yes